![]() ![]() Standard Delivery (2-5 working days): Up to two items is £5.50, three items £9.50 and four items are above £15.50* Scotland zones 3&4 including offshore islands (2-5 working days): £12.50 to £14.50* Next Day Delivery (before 2pm, valid Monday-Friday): £7.50** Reimbursement for courier return postage on defect items will be up to SGD 4.50.Īll sales / promotional items are strictly non-exchangeable and non-refundable.Standard Delivery (2-5 working days): £4.50* They may vary +/- 0.3-0.8 inches difference. Please note that all measurements provided on site are approximated. We will notify you of the outcome prior to our request for you to return the item back to us for a physical inspection.ĮLTWINE reserves the rights to decline your items for exchange if the defects are not a manufacturing defect. Clear pictures of the incorrect / defective itemsĪll defects will be examined by our customer service team base on your description and pictures provided.Name, product code, size and colour of the items.Please kindly drop us an email at immediately (no more than 14 calendar days) with the below details: We’re extremely sorry for sending you incorrect / defective item. In such event, the returned parcel will be sent back to the customer, postage charge applicable. ![]() We regret to inform that we do not offer any exchange of designs / sizes but will instead offer customer a return for store credit options.ĮLTWINE reserve the right to reject the return item(s) if any of the above criteria is unfulfilled. Store credits cannot be used to offset shipping cost and can only be used to offset the product value for purchase. ![]() Store credits voucher will be valid for 6 months, strictly non-extendable and non-refundable. You will be issued with store credits voucher equivalent to the purchase of the price of return item. Returns are not allowed for accessories, sale item or orders made under promotional discount. Our warehouse will only recognize parcel attached with return form (please indicate order number) hence failure to comply is equivalent to an unidentified lost parcel. Return item must be packed together with our return form in a parcel. Sale item(s) are strictly non-exchangeable or refundable. Shipping costs for returning items will be borne by customers.Īccessories are non-returnable, non-refundable and non-exchangeable. Shipping costs are non-refundable and will be borne by customer except for defect or incorrect items. ELTWINE will strictly not be responsible for any lost mails.Īll returns and exchange are strictly by postage and will be required to go through inspection. Your are strongly encouraged to mail your item back to us via a traceable shipping service. Item(s) that do not fulfill the requirements will be rejected. You may return your purchase to us within 14 calendar days upon receiving your order.Īll items should be returned in its Brand New condition (unwashed, unworn, undamaged and unaltered - attached with original tag and packaging. We will further advise our return address and procedure via email. Kindly reply back via the order confirmation email you received from us and let us know your return request. Remember, if you have any specific questions or concerns about sizing, our customer support team is here to assist you. Always refer to the Size guide to make an informed decision and ensure a successful purchase. ![]()
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